FAQs about the webshop
I purchased an extension, how to download?
After payment is confirmed you login and go to 'my extensions'. Then click on your purchase and download the files.
I placed an order, but still need to pay. How do I get my extension?
- login
- click on 'account maintenance'
- click on 'order information'
- pay with PayPal
- click on 'my extensions' (when logged in)
- download your extension
Why do I have to pay 21% tax as a company in the EU?
I'm sorry about the taxes. This webshop simply does not allow a client to enter their company's tax number and validates that number. According to Dutch tax law, the vendor is responsible for the checking of the validity of that tax number. As far as we know there is no way of checking those tax numbers automatically. So for now, you need to pay the 21% tax. When you are a company based in the EU, you can deduct that amount at your next tax return. Except for when you are from Holland, because that is where we are.
