FAQs about the webshop

FAQ's shop

I purchased an extension, how to download?

After payment is confirmed you login and go to 'my extensions'. Then click on your purchase and download the files.

I placed an order, but still need to pay. How do I get my extension?

  1. login
  2. click on 'account maintenance'
  3. click on 'order information'
  4. pay with PayPal
  5. click on 'my extensions' (when logged in)
  6. download your extension

Why do I have to pay tax as a company in the EU?

We're sorry about the taxes. This webshop simply does not allow a client to enter their company's tax number and validate that number. We are aware there are virtuemart extensions for that. However, according to Dutch tax law, the vendor is always responsible for the checking of the validity of that tax number. Even if that data comes from some online VAT number checker, the Dutch tax office does not recognize that as legal. As far as we know there is no way of checking those tax numbers automatically and reliably in a way which is recognized by the Dutch tax authority. We can not afford to be held accountable for fraudulent purchases with fake VAT numbers. And we do not want to be held responsible for users who change the country in their profile to outside the EU, make a purchase, and then change the country back again. So for now, you need to pay the tax.

When you are a company based in the EU, you can deduct that amount on your next tax return. Except for when you are from Holland, because that is where we are.

Can I get a discount?

We don't do discounts. We got our own voluntary projects for the local community. Sorry.

I bought something before 12-2015. Will I still be able to update my extension?

Yes. Every purchase before december 2015 was valid for the product lifetime. So included download access and support for all future versions.

What does 1 year subscription include?

  • One year access to download the component and updates. After a year the extension will keep on working, unless a Joomla core update is not backward-compatible. In that case the component will be updated asap. You might need to purchase another year to download that update.
  • Install on as many websites as you like.
  • Support (email and on-site support if needed)

End faq

 
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