exclamation-circle ERROR: helppagesHelper

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1 year 7 months ago #10898 by RogerD
ERROR: helppagesHelper was created by RogerD
Hello,
Just purchased your extension and think I found a bug.
From the "Users Pages" when changing the status by clicking on the status icon (status column) this is returned:

An error has occurred.
0 Class 'helppagesHelper' not found
Return to Control Panel

Changing status by using the Unpublish / Publish button in conjunction with check boxes seems fine, as does changing status by opening the user and selecting the Radio button.

Thank you, Roger

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1 year 7 months ago #10900 by carsten888
Replied by carsten888 on topic ERROR: helppagesHelper
I can't reproduce that.
Which version of Joomla is this on?

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1 year 7 months ago #10902 by RogerD
Replied by RogerD on topic ERROR: helppagesHelper
I've now tried it on two different installs of 3.8.3 and 1 install of 3.9.3 (latest) running Helix template, see attached screen shot.

Error Screenshot

If you still can't reproduce I can give you a login to a test site.

Thanks for your help / time,
Roger

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1 year 7 months ago #10905 by carsten888
Replied by carsten888 on topic ERROR: helppagesHelper
Do you also get that error with the default isis template for administrator?

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1 year 7 months ago #10906 by RogerD
Replied by RogerD on topic ERROR: helppagesHelper
For both the helppagesHelper error and some tags not working Helix is the front end template in one of 3 installs, ISIS was the admin template for all. Purity III was a front template on two of them.

Could you try in the title field of upp placing only an {email} by itself then view via front end, if like me you'll see {email} . Also, try with just a script tag in title field. If you can't reproduce either I'll throw on a stock Joomla fresh install and check, can give you access to it. I can give you access now the Helix one if you'd like.

again, thank you.
Roger

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1 year 7 months ago #10907 by carsten888
Replied by carsten888 on topic ERROR: helppagesHelper
The screenshot layout made me think you were using another template then isis, thats why I asked in my previous post.

yes, sorry for not mentioning that in previous post. I can not reproduce the issue with the email and the script tag in the title field. I'm doing this on a clean install of joomla.

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